Welcome! Your Case ID is 4-1747000039900. Refer to this if you need to contact us again.
Hi my name is Ashyy, how are you doing today? [2:04 PM]
Hello, Ashyy.
This is linked to but separate from an earlier case,
8-7390000039423
Hi there.
^ I assume that number allows you to compare the record of what is happening with that case.
I received a very suspicious email from youtube today
referring to that case as if it were already over
but in fact the status of the case is still open and ongoing.
Thanks for bringing this up.
I have continued to receive new notifications for videos that have been (even more recently) banned for "hate speech".
In fact, these videos do not contain hate speech.
The message I received from youtube today was under the title:
Re: Requested conversation copy
I understand that your concern is about the email that you received.
This is, already, suspicious.
The sender is:
I will now quote the email in full for you.
—————
Hi there,
I hope all is well.
This is Ark, the manager you were previously in contact with in relation to your concern regarding your video.
I've raised your concerns to our internal teams and have received a response, let me share the details:
We have reviewed the videos and determined that it is in violation of our Community Guidelines.
While we try to allow as much content as possible, hate speech is not allowed on YouTube. We remove content promoting violence or hatred against individuals or groups based on protected group status as outlined here.
Content that incites hatred against individuals or groups based on their protected group status isn’t allowed on YouTube. This may include dehumanization, using slurs and stereotypes, inferiority claims, and/or conspiracy theories. We review educational, documentary, artistic, and scientific content on a case-by-case basis. Limited exceptions are made for content with sufficient and appropriate context.
Upon review, we have removed the videos per our Hate Speech policies as it contains content that praises or glorifies violence against individuals or groups based on the attributes noted above.
We hope you understand that our intent is to keep the community safe. If you need more help, check out the Community Guidelines resources.
That being said, I apologize if I don't have better news for you. I've explained and relayed all the applicable context here along with all the details you've provided during our interaction and sadly, our teams have upheld their decision.
That being said, the enforcement action on your channel are only warnings for the videos and not necessarily strikes. The channel is currently not scheduled for removal. However, if the channel does receive 3 strikes, then the removal will take place.
If you have any additional concerns, please feel free to reach out.
Best,
Ark
—————
Thanks for the detailed information.
And here is my (very brief) reply:
—————
You do not provide me with a quotation (or a time-stamp) from the video that contains hate speech.
You do not provide a single example of this video containing hate speech.
You explain, "Content that incites hatred against individuals or groups based on their protected group status isn’t allowed on YouTube. This may include dehumanization, using slurs and stereotypes, inferiority claims, and/or conspiracy theories."
There is not a single example of hate speech (by this definition) in any of the videos we are discussing: the specific video that was banned is a discussion of the decline in popularity of veganism (and I am a vegan myself, I am regretting the decline in popularity) with statistical charts on-screen at the time stamp (marked as "hate speech" to be banned).
I think it is very significant that you refuse to provide an example (i.e., a quotation) of my words being hate speech.
I have presented evidence that these videos ARE NOT hate speech, that they SHOULD NOT be banned, and that there should be NO STRIKE against my channel. Your replies are evasive and vague.
E.M.
—————
Let me check the case ID.
To help you better with this concern, I'll go ahead and check this matter further on my end. Is it okay if I place this chat on hold for 3-5 minutes while I look into this?
This is new:
^ This video, also, has been (insincerely) deleted for "hate speech".
Note that the time-stamp for the supposed offense says:
———
You can see an example around 00:00:07, although there could be other instances.
———
^ It is totally absurd to suggest that there is hate speech in the first few seconds of that video.
^ The earlier examples, as I've mentioned, were also totally surreal.
These videos do not contain hate speech.
I need to escalate the appeal to a higher level of management before my youtube channel is deleted (again).
Thank you for waiting! Just checking if we are still connected?
I am still connected. I am happy to wait.
Thanks for confirming.
I know that you do not have time to investigate this in detail, but this is a very short video (less than 50 seconds long) showing just how absurd these allegations of "hate speech" are against my youtube channel:
https://youtube.com/shorts/ZMBWEewOamE
It is not possible that youtube's employees are sincerely enforcing youtube's own rules.
After reviewing here in my end, your main issue is about your video that was removed by terms and policies.
No: I need the complaint escalated to a higher level of management because there is evidence of youtube employees acting in bad faith.
You have already spoken with one of our managers and received the email that he sent as a record of the resolution that he provided.
The new example: what is actually said in the first seven seconds?
(The video is a satirical song, BTW: this is comedy / parody.)
In the first few seconds (before the singing begins) the youtuber quoted (who is not me, BTW!) regrets that he does not want to date women any more, he wants to avoid women until he can get married.
He says that he has figured out what he wants in a wife, and he is now going to focus on getting married (not casual sex).
How could this be "hate speech" by youtube's definition?
All of the examples are equally absurd / surreal.
I apologize, but there is no option to escalate this concern to a higher department. The internal team that reviews your channel and videos to ensure compliance with YouTube's guidelines and policies does not communicate directly with creators.
No, this is a new complaint, concerning a new video.
I sent you the URL to the new video that has been banned, circa 20 hours ago.
Just to inform you, our internal team didn't provide any timestamp on the videos and the specific reason why it was removed.
This is a new dispute, requiring a new resolution.
You are given the option to appeal if your believe that the video removal was a mistake.
This concerns the banning of a new video (that happened more recently than the prior case and case-number).
Thank you for your reply: I need to escalate this to a higher level of management.
I understand, my apologies but there is no option to escalate this to a higher department.
Why?
You may check this Help center so that you will be guided on the appeal: https://support.google.com/youtube/answer/185111?hl=en&sjid=7056973078303288038-NC
Please remain on the line:
The internal team that reviews your channel and videos to ensure compliance with YouTube's guidelines and policies does not communicate directly with creators.
I will click now to appeal.
Alright.
Are you telling me that after I click "appeal" it will then be possible to escalate to a higher level of management?
If you click appeal it means that you believe that the removal of the video was a mistake
I have now clicked the mouse-button to appeal. [2:22 PM]
And our internal team will review the video again.
This conversation we have had now: does it have its own tracking number?
Does this have a "case" number?
Yes, there is. This is the case ID of this conversation: 4-1747000039900
Okay: so youtube will send me the record of this conversation, and after the appeal has been processed (for the most recent two videos) then it will be possible for me to continue this conversation…
…and request that the appeal be escalated to a higher level of management? Correct?
As previously stated, clicking "appeal" indicates that you believe the removal of the video was an error. Our internal team will then conduct another review of the video. Following the review, they will send you an email with the appeal decision.
Right: and I will return to this google support interface, asking to escalate the question to a higher level of management.
My case contains real evidence of employee misconduct within youtube:
I understand "enforcement", but the rules are not being enforced.
Youtube employees are breaking the rules.
Videos that do not contain hate speech are being cynically misinterpreted as a pretext to justifying the banning (and deletion) of my youtube channel.
You may also wait for the response of our Manager Ark, since you replied to his email.
Please stay on the line:
I have just now received the response to the appeal. [2:28 PM]
Within just a few minutes, suspiciously, the appeal was decided.
Almost instantaneous judgement.
Don't you find that remarkable?
Such a fast decision?
I already received the email confirming the decision to ban the video as hate speech.
So, now, I must request that the matter be escalated to a higher level of management.
Do you want a screenshot of the email I just received?
Sure!
Exhibit03.png
Thanks for the screenshot.
^ Almost zero time elapsed between my clicking the mouse-button to appeal and this decision from youtube. This is not normal: this is evidence of what is really happening here, and why.
Upon reviewing the screenshot, I regret to inform you that your appeal has been denied. Our internal team has reviewed the video and determined that it violates our Hate Speech policy. As a result, the video will remain removed and will not be restored.
I just submitted another appeal on another video (falsely categorized as hate speech) just now.
We will get a reply within one or two minutes, I expect, just like the last example.
This is a new link to a video not mentioned previously that is now, also, banned from my channel: https://youtu.be/oDmp7KyD71I
———
Case ID
8-7390000039423
My case contains real evidence of employee misconduct within youtube:
I understand the "enforcement" of community standards, but the rules are not being enforced.
Youtube employees are breaking the rules.
Videos that do not contain hate speech are being cynically misinterpreted as a pretext to justifying the banning (and deletion) of my youtube channel.
This is an example that is less than 50 seconds long:
https://www.youtube.com/shorts/ZMBWEewOamE
This is a longer discussion of several videos that were incorrectly banned from my channel for "hate speech", but they (like the short example above) do not contain any "hate speech" whatsoever:
https://www.youtube.com/watch?v=zcgy9PNWAEA
Thank you for your time and consideration.
—————
I understand your frustration, but please know that we have thoroughly investigated your request and, I’m afraid there is nothing more I can add at this stage.
I am not frustrated.
Now, with the appeal process complete, I need to escalate my complaint to a higher level of management.
I understand, let me transfer your concern to my supervisor, they will get back to you here on chat shortly.
Thank you for your time and consideration, Ashyy.
Thanks for waiting! All of our specialists are still engaged at the moment. Let me go ahead and convert this chat to email. Rest assured that you will receive an email from us in the next 24 hours.
I'll be ending the chat now. Please feel free to reach out again if you need further assistance. Have a great day!
I am happy to wait. [2:44 PM]
Thanks for contacting YouTube. Have a great day.
