11:21:17 AM Charles: Hi my name is Charles, how are you doing today?
11:21:35 AM Hello.
11:21:43 AM I need this escalated to management to review:
11:21:48 AM I have uploaded the same video twice
11:21:54 AM (it is exactly the same video in every way)
11:22:04 AM Charles: Hi there!
11:22:11 AM but one "version" of the video is censored, and the other "version" IS NOT censored.
11:22:19 AM Charles: I see that you would like to have another review of your video on the platform.
11:22:21 AM And again: the two versions of the video are absolutely identical.
11:22:23 AM (1)
11:22:24 AM https://youtu.be/0vH1KJpOMgw
11:22:27 AM Charles: I know how worrisome this can be for you as a creator.
11:22:32 AM Charles: I'd be happy to check this for you!
11:22:41 AM (2)
11:22:42 AM https://youtu.be/EUbyVBi8Ams
11:22:57 AM Charles: Can you tell me more about your concern on your videos?
11:23:04 AM That is the whole story. Let me know if you'll refer it to management or not.
11:24:01 AM Charles: Sure, let me go ahead and check this for you.
11:24:31 AM I have discovered (and I have proven) AN ERROR in your censorship system: either both versions of the video should be demonetized or NEITHER video should be demonetized. Right now there are two versions of the video: one is censored and one is not (one is demonetized and one is not). That must be an error.
11:24:41 AM Please refer this to management to correct the error. That is the whole story.
11:26:25 AM Charles: Thanks for confirming.
11:26:59 AM Charles: Are you able to send us a screenshot of what you are seeing from your end?
11:27:28 AM Your question does not make sense.
11:27:45 AM What would I send you a screenshot of?
11:28:48 AM Charles: The screenshot that you're seeing there is a mistake with the monetization of your videos.
11:29:05 AM Proof.png
11:29:13 AM ^ Behold. A screenshot.
11:29:28 AM Exactly the same video (EXACTLY). One "version" is censored. The other "version" is not censored.
11:30:12 AM Charles: Thanks for sending the screenshot.
11:32:50 AM Charles: Can you give me a few minutes to check on your concern?
11:33:40 AM I can.
11:33:58 AM However, this can only conclude in one way: you must escalate the complaint to management.
11:34:17 AM An error was made: this is the only way that the error can be reviewed / rectified.
11:38:35 AM Charles: It seems like I would need a couple more minutes to check on your concern.
11:38:48 AM Thank you for your time and consideration.
11:43:31 AM Charles: Thank you for patiently waiting!
11:43:41 AM Charles: Let me share more information about your concern.
11:44:06 AM Charles: I'll explain first why a video may get a yellow icon.
11:44:09 AM No.
11:44:13 AM Stop.
11:44:25 AM Do not share that information with me.
11:44:32 AM I have over 7,000,000 views.
11:44:43 AM I have been through this process more than 100 times, possibly more than 1000 times.
11:44:57 AM Please DO NOT "share more information" with me.
11:45:02 AM Charles: Oh, alright then.
11:45:11 AM I do not know how many years you've been working for youtube…
11:45:19 AM but it is possible I have been working with youtube for more years than you have.
11:45:59 AM Charles: Upon checking, it seems like the video you want us to review is not fully the same.
11:46:24 AM Charles: So there might still be discrepancies that may consider the other video for limited monetization.
11:46:27 AM It is the same:
11:46:35 AM Charles: Due to the nature of your video or video metadata, including your video title, thumbnail or tags, we've found that your content doesn't align with the advertiser-friendly content guidelines and may not be suitable for all brands.
11:46:40 AM the exact same video was uploaded twice, once at a lower resolution, once at a higher resolution.
11:46:46 AM The content of the video is identical
11:47:00 AM So is this your plan?
You're going to lie to me?
11:47:04 AM Charles: Certain questions would arise like, are the titles the same, how about the thumbnail and tags?
11:47:27 AM I have a very simple question: are you going to escalate this to management or not?
11:47:39 AM If you are not blind, you can see that the video is exactly the same (both uploads).
11:48:00 AM Can you see that I'm telling the truth? YES OR NO?
11:48:12 AM Charles: Yes, but how about the details of the video?
11:48:15 AM Either I am telling the truth or I am lying:
11:48:20 AM am I lying?
11:48:53 AM Charles: You are not lying but I have also shared with you what is included in the review for monetization.
11:49:01 AM If I am telling you the truth, there's a genuine reason to refer this matter to management (to "escalate the complaint"). An error has been made in the censorship process.
11:49:41 AM You are lying: it is laughably untrue to suggest that one version of the video is not censored (while the other one is) because of differences in the title and metadata.
11:50:23 AM Charles: Alright then.
11:50:34 AM Title: "Marijuana Causes Brain Damage: Scientific Facts."
11:50:44 AM ^ You think THAT TITLE is the reason for censorship?
11:50:55 AM Charles: It could be.
11:51:29 AM Charles: Metadata is indeed part of the review process.
11:51:31 AM So that is your reason to NOT escalate this complaint?
11:51:44 AM Charles: Let me also share with you an article about this: https://support.google.com/youtube/answer/9269824?hl=en-GB&sjid=16600331730803901957-AP.
11:51:57 AM Charles: But I know how eager you are to have this reviewed again.
11:52:01 AM The possibility that the title COULD BE the reason = why you've waste 30 minutes of my time? This is why you're refusing to treat my complaint as legitimate?
11:52:04 AM Charles: So we could look for other ways for you.
11:52:34 AM We've been talking for more than 30 minutes.
11:52:39 AM Very simple question:
11:52:43 AM what are the outcomes?
11:52:47 AM What happens next?
11:53:07 AM Charles: You can refer to this troubleshooter link to have our internal team check your video again: https://support.google.com/youtube/workflow/13272149.
11:53:38 AM Charles: Rest assured that we'll get back to you once we have more to share about your appeal.
11:54:11 AM Charles: Hopefully you will get more understanding of the process on your future uploads.
11:54:22 AM Charles: Aside from this, do you have other concerns for today?
11:54:37 AM Wait.
11:54:41 AM Wait, Charles.
11:54:51 AM I have been here for 30 minutes:
11:55:00 AM you can wait while I use the "workflow" link to enter the URL…
11:55:05 AM and then report to you that it DOES NOT WORK.
11:55:31 AM Here is the reply, Charles:
11:55:33 AM "Error with workflow configuration. Please escalate the issue."
11:55:40 AM ^ YOUR OWN SYSTEM TELLS YOU TO ESCALATE THE ISSUE.
11:55:44 AM Charles: Are you able to share a screenshot of what you're seeing?
11:56:05 AM Here is the screenshot:
[Use your imagination.]
11:56:57 AM Everything I am telling you is the truth. Everything you are telling me is (1) a lie and (2) an excuse.
11:57:08 AM I do not know when youtube changed "the deal" with this appeal process…
11:57:16 AM it's totally insane that you waste my time for more than 30 minutes this way:
11:57:23 AM OF COURSE the issue should be escalated.
11:57:30 AM OF COURSE the appeal should be presented to management.
11:57:35 AM This is not even a question.
11:57:37 AM Charles: Thanks for the screenshot.
11:57:48 AM Charles: Let me go ahead and check this from our end.
11:58:00 AM No, Charles: you must escalate the complaint.
11:58:06 AM It's a valid complaint.
11:58:11 AM You are not blind:
11:58:16 AM you know I'm telling the truth.
11:58:17 AM Do it.
11:58:27 AM Do exactly what your job requires you to do AND ESCALATE THE COMPLAINT.
11:58:38 AM Eisel Mazard left the conversation
11:58:38 AM Eisel Mazard ended the conversation
